Grievance Contact

Designation: Grievance Officer, AskJeevanGuru.
Email: admin@askjeevanguru.com
Support hours: Mon–Sat, 9am–7pm IST. Our registered postal address is printed on the tax invoice issued for every payment.

Write to admin@askjeevanguru.com or use the contact form on the site. The same address handles data-protection requests under the Digital Personal Data Protection Act, 2023.

Please share your registered email or mobile number, a description of the issue, relevant dates, and any transaction references so we can resolve it quickly.

We acknowledge grievances within 48 hours and aim to resolve them within 15 days, in line with applicable rules. Content or privacy complaints that require removal of information are actioned as quickly as possible once verified.

For a failed, duplicate or unrecognised charge, email us with the Razorpay payment ID and the amount. We verify it against our records and the gateway, then restore the credits or refund the amount as set out in the Refund & Cancellation Policy. You may also raise the matter with your bank or card issuer, though contacting us first is usually faster.

You can review your birth profiles in your account and request deletion of your account data from the Data deletion page. We confirm completion by email or in-app once the deletion has run.

If you are not satisfied with the resolution, you may request escalation to a senior reviewer by replying to the same email thread. Indian consumers may additionally approach the National Consumer Helpline (1915) or the consumer forum having jurisdiction.

Statutory seller and GST details are printed on the tax invoice issued for every successful payment, available under Billing history in your account.