Legal
Refund & Cancellation Policy
Last updated June 2026
This policy explains how refunds and cancellations work for JeevanGuru AI credits, credit packs and subscription plans.
Guidance-based service
Predictions and reports are guidance-based. There is no guaranteed outcome. By purchasing credits or a plan you acknowledge this.
Used credits are non-refundable
Credits that have already been used to ask questions, generate reports or unlock features are non-refundable, except in case of a verified technical failure where a charged service was not delivered.
Unused credits
Unused credits may be eligible for review on a case-by-case basis within 7 days of purchase. Contact our grievance officer with your account email and transaction reference.
Subscription cancellation
You may cancel a subscription at any time. Cancellation stops future renewals; the current paid period remains active until it expires. We do not pro-rate partial periods.
Technical failure refunds
If you were charged but the service genuinely failed due to a technical error on our side, we will restore the credits or refund the affected amount after verification.
How to request
Email support with your registered email, transaction ID and a short description. We aim to respond within 5–7 business days.