Terms & Conditions

AskJeevanGuru provides AI-generated spiritual and self-reflection guidance for personal growth. It is intended for guidance and reflection, not as professional advice.

Vedic astrology is a traditional system of belief. We make no claim of supernatural power, miracle cure or assured result, and we do not promise any specific outcome in marriage, career, health, litigation, childbirth or money. Nothing on the platform is medical, legal, financial, psychiatric or emergency advice. If you are in distress or facing a medical or legal emergency, please contact a qualified professional or the relevant helpline immediately.

You must be 18 years or older, or use the service under the supervision of a parent or guardian. You confirm that any birth details you enter are your own or are entered with the consent of the person concerned.

You can sign in with your mobile number using a one-time SMS code, or with Google or Apple. You are responsible for keeping access to that number or account secure, and for all activity under your account. By signing in with a mobile number you agree to receive the service messages needed to log in and to operate your account; these are transactional, not marketing. Keep your registered details accurate so we can reach you about a payment or a report.

Free tools (Kundli, Panchang, Rashifal, calculators and more) stay free. Paid access is sold as conversation credits, where 1 credit = 1 full conversation with the AI Guru (your opening question plus up to 6 free follow-ups within 24 hours), and as one-time paid PDF reports. Credit packs are ₹49, ₹99 and ₹199 as shown on the Pricing page; buyers outside India are charged the fixed local price shown at checkout. Credits are tied to your account, are non-transferable and have no cash value. Purchased reports remain downloadable from your account.

The Premium plan is sold as a fixed-term access pass: ₹399 gives 31 days of access and ₹2,999 gives 12 months, each including up to 3 conversations a day (up to 50 a month), daily insights, voice guidance and a discount on reports. These are one-time payments — nothing auto-renews, no card is stored for future charges, and access simply ends on the expiry date unless you buy again.

Payments are live and processed by Razorpay Software Private Limited, our payment gateway. We never see or store your full card, UPI or bank details. All charges are settled in Indian Rupees; prices shown in other currencies are indicative of the fixed amount charged. Listed prices include GST where applicable, and a tax invoice is available from Billing history in your account. Credits and report access appear in your account as soon as Razorpay confirms the payment; if a payment succeeds and access does not appear, contact support and we will correct or refund it.

Everything we sell is delivered digitally and immediately — nothing is shipped. Credits appear in your wallet as soon as payment is confirmed, and a paid PDF report is generated on demand and saved to your account, usually within about a minute. Once a report has been generated and made available for download, it is treated as delivered. You may re-download a report you own at any time, in any of our report languages, at no extra cost.

Refunds and cancellations are governed by our Refund & Cancellation Policy. In short: used credits are non-refundable, unused credits can be reviewed within 7 days of purchase, a plan can be stopped at any time by simply not buying again, and anything you were charged for but did not receive is restored or refunded after verification.

Do not misuse the platform, attempt to disrupt it, resell or scrape our content, use automated tools against it, or use it for unlawful purposes. Do not upload another person's birth details without their consent, and do not use the service to harass, threaten or defame anyone. We may suspend or close accounts that violate these terms.

Answers, daily insights and report summaries are produced with the help of automated systems and traditional astrological calculations. They can be incomplete or wrong. Authorship of our editorial and explanatory content rests with the AskJeevanGuru Vedic Research & Editorial Desk; we do not present any individual as a certified astrologer unless and until a named reviewer is published on the site.

The AskJeevanGuru name, logo, page content, layout and software are owned by us or licensed to us. A report you buy is licensed to you for personal, non-commercial use — you may keep, print and share it with family, but not resell or republish it as your own product.

We rely on third parties to run the service, including Razorpay for payments, an astrological calculation provider, SMS and email delivery providers, and model providers for AI answers. Their own terms apply to their part of the service, and we are not responsible for interruptions caused by them.

We handle personal data as described in our Privacy Policy and in line with the Digital Personal Data Protection Act, 2023. You can review or update your birth profiles in your account, and you can ask us to delete your account data at any time from the Data deletion page.

Complaints are handled by our Grievance Officer as required under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. Write to admin@askjeevanguru.com — we acknowledge within 48 hours and aim to resolve within 15 days. Full details are on the Grievance Contact page.

Guidance is provided 'as is'. AskJeevanGuru is not liable for decisions made based on the guidance, or for any indirect or consequential loss. Where liability cannot be excluded by law, our total liability is limited to the amount you paid us in the 3 months before the claim. Always use your own judgment and seek professional advice where needed.

We are not liable for delay or failure caused by events beyond our reasonable control, including network or power failure, provider outages, cyber attacks, government action or natural events.

These terms are governed by the laws of India. Disputes are subject to the exclusive jurisdiction of the courts at our registered place of business in India, as printed on your tax invoice. We encourage you to raise any issue with our Grievance Officer first so we can resolve it directly.

We may update these terms from time to time. The 'Last updated' date above always reflects the current version, and continued use after changes constitutes acceptance.